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How to contact us at Okimonoverse?
Email: You can write to us at hello@okimonoverse.com Call/WhatsApp: You can reach out to us via Call/WhatsApp at +971543886813
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When will my order be delivered?
The estimated time for your order to be delivered is within 3 - 5 business days (Monday - Friday). Orders placed after 5pm on business days will be processed on the next business day.
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Do you accept international orders?
Currently, we only accept orders within all the Emirates of UAE.
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What are the domestic UAE shipping rates?
Shipping is free on orders above AED 199. Kindly note: An amount of AED 30 will be charged on orders below AED 200.
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How can I alter/add-on to my existing order?
Alterations/add-ons to an existing order is possible. All you need to do is to reach out to us within 24 hours of the placement of your order via WhatsApp at +971543886813 and we will do our best to assist you further. Kindly note: Any alterations/add-ons made will impact our delivery time commitments.
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Can I cancel/exchange/return my order or delivered product?
We regret to inform you that once an order is placed/delivered you cannot cancel/exchange/return the order or delivered product.
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General Principles
Your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential. We do everything we reasonably can to protect your rights of privacy on systems and the website controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our website. Kindly note, the information and privacy policies of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks may be different from ours. Our privacy policy is subject to change without prior notice. To make sure you are aware of any changes, kindly read this policy periodically.
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Customer Profile Information
When you buy a product from our web-store, we collect your personal information such as your name, address, email address and other required information as a part of the buying and selling process. When you browse through our web-store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may email you about our web-store, new products and other relevant updates.
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Customer Consent
When you provide us with your personal information to complete a transaction to verify your credit card, place an order, arrange for a delivery or return a product; we imply that you agree to our collecting and using your personal information strictly for the above stated reasons only. If we ask for your personal information for a secondary reason, like marketing, we will give you a choice to deny us the requested information. After you opt-in and change your mind later, you may withdraw your consent to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@okimonoverse.com
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General Exceptions
If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) by law (b) to conduct our business (c) to secure our systems; or (d) to enforce our own rights We will do so in the manner as prescribed by law.
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Data Storage
Our web-store is hosted on a cloud-based platform that allows us to sell our products and services to you. Your data is stored through the platform’s data storage, databases and the general application. They store your data on a secure server.
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Payment
If you choose a direct payment gateway to complete your purchase, then the cloud-based platform stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. A safe and secure credit card transaction is our recommended mode of payment. You may relax knowing that cutting-edge encryption standards will be used to protect your card number. At Okimonoverse, on our website - We promise a secure buying experience.
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Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
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Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
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Security
To protect your personal information, we take reasonable precautions and follow industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted and stored with an encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.
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Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
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Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions And Contact Information
If you would like to access, correct, amend or delete any personal information we have about you or if you simply want more information; write to us at hello@okimonoverse.com
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Introduction
Okimonoverse is powered by Cyber Delight (FZE) a registered business in the UAE. By using this online store to place an online order, you are accepting the terms and conditions as stated below. All orders placed (In-Stock or Pre-Order) via our website (www.okimonoverse.com) are bound by the same terms and conditions.
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Orders, Payments, Cancellations & Refunds
All orders are final once you have placed them Payment must be in full before an order can be finalized and sent. Pre-orders must have either full payment or minimum pre order payment as stated on the webpage Cancellations of orders and pre-orders can occur only if it hasn't progressed past the point where it's paperwork has been sent to the warehouse to be processed and dispatched All funds must either be returned to the customer as store credit, or the order can be changed over to another product Cash refunds will not be given All retail packaging images are kept up to date where possible. However, designs can change as part of any subsequent release. If this happens, we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package re-design as per the manufacturer.
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Add-Ons To An Existing Order
Alterations/add-ons to an existing order can occur only if it hasn't progressed past the point where it's paperwork has been sent to the warehouse to be processed and dispatched.
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Rights Reserved - Orders & Cancellations
Okimonoverse reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order Okimonoverse reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting its actual selling price Okimonoverse reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer’s name and address
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In-Case Of Product Not In Stock
We make every effort to ensure real-time inventory updates, but on rare occasions the fulfillment center may run out of stock. We may inadvertently run out of an item due to damages or inventory discrepancies. In this case, we will get in touch with you to offer an alternative, store credit or a refund on the unavailable product.
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Shipping Policy
Standard Shipping: Orders will be delivered within 3 - 5 business days (Mon - Friday). Orders placed after 5pm on business days will be processed on the next business day. Kindly note: Orders placed after 5pm on Friday will be processed on the next business day i.e. Monday. Shipping is free on orders above AED 199. Kindly note: An amount of AED 30 will be charged on orders below AED 200. Shipping contains regular packaging for the ordered product. In case there are both in-stock and pre-ordered items; all products will be shipped at once when all pre-ordered items are available. In case of standard shipping, the product will not be eligible for exchange/return if the box is not in mint condition. In case of any damage to the actual product, the product will be eligible for return/exchange. For any further queries write to us at hello@okimonoverse.com
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Returns Policy
An item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions: - Was delivered in a physically damaged condition - Has missing parts or accessories - Is different from what was ordered - Is different from its description Item will be considered damaged only in case of inner product is broken and/or dented Item will not be replaced if the box is not in mint condition In case the box fails to be in mint condition, please take a video while opening the box to check the contents inside the box All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category Return request must be made within 7 days of delivery, post which the item cannot be exchanged/ returned In case of a chase edition received and one wants to exchange it with a regular edition, there will be a delivery fee applicable that can be prepaid or paid as cash on delivery Sale/No Box products are non-refundable or non-exchangeable products In case of a return, the payment will be reversed post we receive the said item, after verifying the product and the money will be reversed within 10-15 business days only after a successful verification
